Refund policy

Diva Homes – Crafted Luxury, Delivered with Confidence

At Diva Homes, we curate timeless furniture pieces defined by refined craftsmanship, premium materials and meticulous attention to detail. Every creation is designed in close collaboration with our clients to ensure absolute clarity and satisfaction before execution.

Design Confirmation & Purchase Assurance:

Each order at Diva Homes undergoes a personalized design consultation and final approval process. Detailed specifications, visuals, finishes and dimensions are thoroughly reviewed and confirmed by the client prior to production or dispatch, ensuring complete confidence in every purchase.

No Returns & No Refunds:

In keeping with the bespoke and high-value nature of our collections:

All purchases are final
Returns, refunds, or cancellations are not offered once the design and order are confirmed

Our furniture is custom-crafted, exclusive, and produced specifically according to client-approved designs, making it ineligible for return or resale.

After-Sales Care & Maintenance Support:

While returns are not applicable, our commitment to our clients extends beyond delivery. Diva Homes proudly offers after-sales care and maintenance guidance.

In case of any concerns related to workmanship, fittings, or functional performance, our team will provide professional support and solutions where applicable.

Delivery Review & Quality Assurance:

Clients are requested to inspect their order upon delivery. In the unlikely event of transit damage, missing components, or any discrepancy from the approved design, please notify us immediately or within 24 hours of delivery.