Terms of service

Diva Homes – Excellence in Every Detail

Welcome to Diva Homes. By accessing our website, placing an order, or engaging with our services, you agree to be bound by the following Terms of Service. Please review them carefully before proceeding.

1. Brand Overview:

Diva Homes specializes in premium, high-end furniture and interior pieces crafted with exceptional attention to detail. Many of our products are custom-designed or made-to-order, reflecting the individual preferences of our clients.

2. Eligibility & Use:

By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a legal guardian. You agree to use the website and services solely for lawful purposes.

3. Product Information & Accuracy:

We strive to present accurate product descriptions, visuals, and specifications. However, slight variations in color, texture, or finish may occur due to lighting, screen display, or handcrafted processes. Such variations do not constitute defects.

4. Orders, Design Approval & Confirmation:

All orders are subject to availability and final design confirmation. Once a client approves the design, specifications, pricing, and delivery details, the order is considered final and binding.

Due to the bespoke nature of our products, orders cannot be cancelled, modified, returned, or refunded after confirmation.

5. Pricing & Payments:

All prices are displayed in applicable currency and may be subject to change without prior notice. Payments must be completed as per the agreed method before order processing or production begins.

6. Shipping & Delivery:

Delivery timelines are estimates and may vary due to location, logistics, or external factors. Shipping charges are determined based on delivery location and will be confirmed by our representative prior to dispatch.

Local delivery is available within 40 km at a fixed rate where applicable. Store pickup may be offered for selected orders upon confirmation.

7. Inspection Upon Delivery:

Clients are advised to inspect products at the time of delivery. Any visible damage, missing items, or discrepancies must be reported immediately or within 24 hours of receipt for review.

8. After-Sales Care & Maintenance:

Diva Homes offers after-sales assistance and maintenance guidance to ensure long-term satisfaction. This service does not imply eligibility for return or refund.

9. Intellectual Property:

All website content, designs, images, logos, and text are the intellectual property of Diva Homes and may not be reproduced, distributed, or used without prior written consent.

10. Limitation of Liability:

Diva Homes shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services beyond the scope of the confirmed order.

11. Privacy Policy:

Your use of our services is also governed by our Privacy Policy, which outlines how personal information is collected and protected.

12. Modifications to Terms:

Diva Homes reserves the right to update or modify these Terms of Service at any time. Continued use of the website or services constitutes acceptance of the revised terms.